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The Heathrow luxury retail and VIP services is now available to First class And Business Class passengers. Previously only offered to dignitaries and royalty – can now be pre-booked by passengers flying through Heathrow in London, United Kingdom, on First or Business Class.

Nigerians have become early adopters of this, emerging number one, on the list of nationalities, for both spend in luxury retail and VIP services at Heathrow. Recent statistics from Heathrow show that Nigerian travellers – who patronise the service – spend an average of £1,059 per visit on luxury retail.


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For departures and arrivals from Heathrow, the service offers a dedicated entrance to the airport, a chauffer-driven luxury car ride to and from the aircraft and a private lounge as a waiting area. The passenger is assisted with their check-in, immigration and baggage collection procedures; creating an exclusive and private travel experience.

Another offering from Heathrow is the Personal Shopping service which is available to all passengers, flying through the airport. The bespoke service provides the passenger with a dedicated Personal Shopper to accompany them to the terminal of their choice, for consultation during their purchases Personal shoppers cater to language requirements with staff members who are fluent in Hausa, Yoruba, Igbo as well as other local and international languages.

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Commenting on the service, Jonathan Coen, Heathrow’s Retail Director stated, The Personal Shopping service is incredibly successful at Heathrow, especially with our international passengers. The service started in October 2013 with a five member team and just over a year on, we have grown to 15 members who are on hand from the first to the last flight and offer assistance in 38 languages.”

 He further stated that “Heathrow’s VIP Service was originally designed for dignitaries such as Heads of State but we recognised that the privacy and exclusivity that we offered is something that many passengers are looking for in their own lives. Making the service available to First Class and Business Class passengers, we now provide a quality experience that allows our passengers to enjoy a personalised service and we’re delighted to welcome many of these from Nigeria.

 

Heathrow’s exclusive Personal Shopping service gives passengers access to more than 140 retails and luxury brands, matching the variety and quality of London’s most high-end shopping districts such as Bond Street, Sloane Street and Knightsbridge.

 

 

Profile Of Heathrow

Heathrow Airport Holdings Limited (formerly BAA) owns and runs London Heathrow Airport, Britain’s aviation hub.

 

Heathrow VIP Service

For years, Heathrow has offered a private VIP service for dignitaries such as Heads of State, which due to demand has been extended to the world’s most discerning travellers. As guests of the airport you will be personally greeted at the aircraft and attended by staff familiar with the protocol of high-profile diplomats. Bypassing the main terminals and other passengers, you can relax in total privacy in your own personal lounge, where check-in and security are taken care of. You are then whisked by luxury limousine to the steps of your departing flight, or collected directly from the aircraft when arriving or transferring. For more information, visitwww.heathrowvip.com

 

Heathrow Personal Shopper

Heathrow offers complimentary Personal Shopping for customers looking for a personal touch. Bringing together over 400 outlets at the airport, passengers can book a bespoke consultation with an accredited stylist either ahead of time or on arrival at Heathrow. The Personal Shopping team is on hand from the first to the last flight to offer assistance in 38 languages.  Whether you need help putting together a new look for a special occasion, are on the hunt for that perfect travel accessory or need some gift ideas for that special someone, our team are always ready to lend a helping hand. For more information, visit: www.heathrow.com/personalshopper

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